Making their best effortīut for Arizonans living online, periodic frustration with internet service appears to be a nearly universal experience - even for the technologically savvy. It asked readers to run a test from - the same service Cox and CenturyLink ask customers to use - and then report the results with information about how and where the test was taken.īecause the responses didn't represent a random sample of Arizona internet users, The Republic attempted no statistical analysis of the data. The Republic received 740 responses from Arizonans to a June survey. Internet service providers often point to factors beyond their control - the customers' equipment, their location and overall demand for bandwidth - to explain slow service.īut pinpointing the cause can be difficult. The test results, from internet users all over the state, highlight the wide variation in service, and that internet providers sometimes fail to match their advertised speeds. Hundreds more reported slow speeds with their Wi-Fi connection.

Dozens reported their service was at least 25 percent slower than what they're paying for, even when their computers were plugged directly into a modem or router. The Republic this summer surveyed hundreds of Arizonans about the performance of their internet service using a standard internet-speed test. Have you ever contacted your internet provider about the problem only to hear that it's you, not them?

Are you sometimes stuck with a buffering video or a slow-loading Web page, and wonder why your high-speed internet has slowed to a crawl?

Centurylink speed test